Denali Photo Excursion

Hi Sergey, when there is poor weather (rain or high percentage of cloud cover) in the areas where we will be going for our excursion, we always call our guests in advance to give them the option to rebook (if their itineraries allow) or receive a full refund. Because weather changes so quickly, we cannot do this days in advance, it is always a decision close to tour time. Our excursions go to the other side of a mountain pass from where the area hotels are, which means it could be clear and blue skies above your hotel and completely flat light and rain where we will actually be going. Our guides have years of experience being in the terrain and reading the radar to understand the light and weather and how it will impact our locations. We never want to exploit our guests and force them to go if we know we will not be able to deliver the quality of images we are proud of and known for. We want every excursion to exceed expectations and to give our guests all of the information and the opportunity to get a refund before going on the tour if they will be disappointed with flat light. Our guides are always happy to go, no matter the conditions and can focus on learning opportunities if the conditions are not good for "epic" shots. You were given these same options and chose a refund. We are sorry for any misunderstanding, our intention was to respect you and your financial investment. Thank you

Hi Linda, our goal is for folks to learn, no matter how experienced they are! We are really glad you got so much out of the experience. Thank you so much for taking the time to write a review!

We are sorry to hear your experience did not meet your expectations. We do not screen participants prior to our excursions which means we can have mixed experience levels in the group and our guides work hard to offer individualized feedback to meet each guest at their level. Information that may have seemed basic for you, may have been very helpful for someone else. For future reference, we do offer custom tours and often work with highly skilled and professional photographers who benefit a lot from their time with us. We wish you all the best in your future adventures with photography.